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BER260
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Post subject: DEALER ISSUES  Posted: Mon Apr 23, 2012 8:02 pm |
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Joined: Sun Mar 11, 2012 8:58 pm
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Hi all.This is my first visit to your club since getting my 2011 3mps last sept, i was just wondering how you rated your dealer, before i decided to buy the car i had heard that mazda dealers had a poor reputation for customer service and this sadly has been my experience, great car but at times regretted buying it.Absolutely no mechanical problems but shocking aftersales issues and broken promises
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Danwelford
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Post subject: Re: DEALER ISSUES Posted: Mon Apr 23, 2012 8:04 pm |
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Joined: Mon Dec 26, 2011 9:50 pm
Posts: 10951
Location: Whitby,North Yorkshire
Vehicle: MPS3 mkII
Has thanked: 2 times
Been thanked: 2 times
Bhp: 0
lbf·ft: 0
Colour: Black Mica
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I think there are some that are better than others and maybe worth searching on here for some of the more reputable ones
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kie_taylor83
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Post subject: Re: DEALER ISSUES Posted: Mon Apr 23, 2012 8:11 pm |
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| RM BIK |
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Joined: Sat Oct 15, 2011 6:21 pm
Posts: 1138
Location: Warrington
Vehicle: MPS3 mkI aero
Has thanked: 10 times
Been thanked: 6 times
Bhp: 266
lbf·ft: 286
Colour: True Red Solid
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RRG in Stockport sold the car I was on my way to go buy. Even though I said I would have it over the phone but didn't want to give someone I hadn't spoke to before in the dealership my credit card details. On arriving at the dealership 10 min max away from my house with £500 in my pocket I was told the car was sold. Communications really really poor. Never been back since even though the sales manager got an mps in I told him to poke it.
_________________ MK1 3MPS aero K&N Panel filter, Corksport TIP, MME solid shifter bushes, Poly ARB's all round and MPS mud Flaps. Thats all folks!  1327 BIK lumpif
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deltalimamike
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Post subject: Re: DEALER ISSUES Posted: Mon Apr 23, 2012 8:12 pm |
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Joined: Sat Feb 06, 2010 3:47 pm
Posts: 10765
Location: Essex
Vehicle: MX5 mkI
Has thanked: 20 times
Been thanked: 27 times
Bhp: 0
lbf·ft: 0
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It does vary across dealers and even across staff at the same dealer.
It will be the same for every make of car I'm afraid.
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Danwelford
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Post subject: Re: DEALER ISSUES Posted: Mon Apr 23, 2012 8:14 pm |
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Joined: Mon Dec 26, 2011 9:50 pm
Posts: 10951
Location: Whitby,North Yorkshire
Vehicle: MPS3 mkII
Has thanked: 2 times
Been thanked: 2 times
Bhp: 0
lbf·ft: 0
Colour: Black Mica
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that is shocking and like you said it only takes one incident for you just to decide to go elsewhere
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KevMS6
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Post subject: Re: DEALER ISSUES Posted: Mon Apr 23, 2012 8:19 pm |
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Joined: Sun Jul 11, 2010 9:01 am
Posts: 9450
Location: Morayshire
Vehicle: MPS6
Has thanked: 2 times
Been thanked: 3 times
Bhp: 360
lbf·ft: 360
Colour: Black Mica
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I dislike my dealer and will never return... Once they've got the sale they couldn't care less in my experience 
_________________ ••Black Mazda 6 MPS••BNRstage1 // CpeIntercooler // Cpe3"SRI // CpeDiff brace // HTP3"tip // eBay3"Downpipe w/magnaflow 200 cell cat // AutotechHPFP // SnowPerformancemeth injection w/Aquamistjet/adaptor // Amsoilair filter w/prefilter // GoFastBitsBOV // NGKIridium IX plugs // TurbinetechDiff mount // BilsteinB12 // eBayStiS204 front lip // Whitelinerarb // OZprodrive Rx-8 alloys link to pics/mods
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shurm
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Post subject: Re: DEALER ISSUES Posted: Mon Apr 23, 2012 10:56 pm |
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Joined: Sat Feb 06, 2010 5:58 pm
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kie_taylor83 wrote: RRG in Stockport sold the car I was on my way to go buy. Even though I said I would have it over the phone but didn't want to give someone I hadn't spoke to before in the dealership my credit card details. On arriving at the dealership 10 min max away from my house with £500 in my pocket I was told the car was sold. Communications really really poor. Never been back since even though the sales manager got an mps in I told him to poke it. So they asked you for a deposit and you declined and they had the audacity to sell it someone else and then they find you another car for you to look at ??? That's shocking !!! 
_________________  If it isn't broke dont mess with it !!! (Well not much !!)
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Sparky
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Post subject: Re: DEALER ISSUES Posted: Tue Apr 24, 2012 6:18 am |
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Joined: Thu Jun 24, 2010 2:45 pm
Posts: 640
Location: Wigan, Lancashire
Vehicle: MPS3 mkII
Has thanked: 0 time
Been thanked: 0 time
Bhp: 256
lbf·ft: 280
Colour: Crystal White Pearl
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RRG Manchester sold me my car but also registered me with 6 other cars, so had 7 letters from then telling me services were due and 7 letters from the security register asking me to pay a fee for all 7 cars!
I stick to Warrington now never had a problem.
_________________
White MKII 3MPS
Mods: Injen CAI, Amsoil Filter & Pre Filter, HTP TIP, Sure Charge Tubes, GFB Respons BOV, JSpeed SSP, 12000k HIDs, MTEC Black Edition Discs all round
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Danwelford
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Post subject: Re: DEALER ISSUES Posted: Tue Apr 24, 2012 6:21 am |
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Joined: Mon Dec 26, 2011 9:50 pm
Posts: 10951
Location: Whitby,North Yorkshire
Vehicle: MPS3 mkII
Has thanked: 2 times
Been thanked: 2 times
Bhp: 0
lbf·ft: 0
Colour: Black Mica
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Sparky wrote: RRG Manchester sold me my car but also registered me with 6 other cars, so had 7 letters from then telling me services were due and 7 letters from the security register asking me to pay a fee for all 7 cars!
I stick to Warrington now never had a problem. Bloody hell that is quite a few letters
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Clarky6MPS
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Post subject: Re: DEALER ISSUES Posted: Tue Apr 24, 2012 6:27 am |
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Joined: Mon Jan 31, 2011 10:32 pm
Posts: 766
Location: Ketteringish
Vehicle: MPS6
Has thanked: 3 times
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Bhp: 0
lbf·ft: 0
Colour: Titanium Grey Metallic
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I'm afraid some are better than others - the scumbags in peterborough did the sell the car before you get there and not bother to tell me trick too.
But in defense - Rockingham in Corby have been great, I havent had major issues with my 6 or my wifes mx (touches wood) - but have had a friend with an RX8 that had issues and they were good to him. Very professional and supportive/fair.
_________________ Black summer rims, 5mm spacers,Gen2 black winter rims,tints,skoob lip,bonnet stripes, black roof,Forge Recirc,Cobb SRI, CS TIP,Braces, Catchcan, big Brake conversion, and Airbox, Speedline braces,GT Spec modded braces,Jetex decat back, sportscatted downpipe,Grimspeed boost solenoid,HPFP Internals,Sure diff mounts,REM & sidemounts, Stoptech discs,2007 cold pipe,Ported intake & gasket, EGR delete,Whiteline arb,Dashawk,Leds,MS stuff,Boost tubes,ETS TMIC,Samcos,Bilstein B8s, H&R springs, BBR Hybrid Turbo and tuned by BBR GTi
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martin_46
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Post subject: Re: DEALER ISSUES Posted: Tue Apr 24, 2012 7:14 am |
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Joined: Mon Jul 26, 2010 7:52 pm
Posts: 3761
Location: Aberdeenshire
Vehicle: MPS3 mkII
Has thanked: 0 time
Been thanked: 2 times
Bhp: 0
lbf·ft: 0
Colour: Crystal White Pearl
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Yup you will always have problems with main dealers, not just Mazda. I've also had bad experience's with the 'local' dealer...Arnold Clark
_________________ Trying to resist modifying my new Mazda 3 mk2 MPS! viewtopic.php?f=86&t=13680
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kie_taylor83
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Post subject: Re: DEALER ISSUES Posted: Tue Apr 24, 2012 8:58 am |
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| RM BIK |
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Joined: Sat Oct 15, 2011 6:21 pm
Posts: 1138
Location: Warrington
Vehicle: MPS3 mkI aero
Has thanked: 10 times
Been thanked: 6 times
Bhp: 266
lbf·ft: 286
Colour: True Red Solid
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shurm wrote: kie_taylor83 wrote: RRG in Stockport sold the car I was on my way to go buy. Even though I said I would have it over the phone but didn't want to give someone I hadn't spoke to before in the dealership my credit card details. On arriving at the dealership 10 min max away from my house with £500 in my pocket I was told the car was sold. Communications really really poor. Never been back since even though the sales manager got an mps in I told him to poke it. So they asked you for a deposit and you declined and they had the audacity to sell it someone else and then they find you another car for you to look at ??? That's shocking !!! Hang on, all I did was decline to give a person I hadn't spoke to before during the deal, which by the way had been going on for a few days with the same person. I then told this salesman over the phone that I would take the car and I am leaving the house now with the money. I live less than 3 miles away from RRG. That's fine he said "see you soon". So why am I not within my rights to be pissed off? They knew me and the fact I was coming to give them the money less in less than 10 min. Does the world revolve around getting my credit are details now ah? Was a verbal agreement over the phone not enough?
_________________ MK1 3MPS aero K&N Panel filter, Corksport TIP, MME solid shifter bushes, Poly ARB's all round and MPS mud Flaps. Thats all folks! 1327 BIK lumpif
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shurm
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Post subject: Re: DEALER ISSUES Posted: Tue Apr 24, 2012 9:49 am |
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Joined: Sat Feb 06, 2010 5:58 pm
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No obviously not, another salesman might have had another customer doing exactly the same and might have taken a deposit, it's first with a deposit at a Dealership really, if I had a pound for everyone who said they were coming in to buy I'd be able to retire now.
We refund all deposits if the car is not as described by the sales person but we expect some commitment from a customer to take a car off sale. Like you say you were on going and had plenty of time previously to buy the car, you missed it shit happens. They even found you another car and you cut your nose off, you can't please some people !!!
Theres always two sides to a story think you were unfair in your opinion that's all.
_________________ If it isn't broke dont mess with it !!! (Well not much !!)
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kie_taylor83
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Post subject: Re: DEALER ISSUES Posted: Tue Apr 24, 2012 10:12 am |
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| RM BIK |
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Joined: Sat Oct 15, 2011 6:21 pm
Posts: 1138
Location: Warrington
Vehicle: MPS3 mkI aero
Has thanked: 10 times
Been thanked: 6 times
Bhp: 266
lbf·ft: 286
Colour: True Red Solid
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Ok fair enough I am not going to fall out with folks. Yeah I admit I had time to pay previous but it was the bit over the phone I was pissed with. And you are right **** does happen. I suppose things happen like this more often than I know as I am not buying cars every week, but I just felt a bit aggrieved that's all. I'd worked out a deal, wanted to think about it. I know where your coming from but I was genuine. I lost out and I ended up getting my motor from somewhere. So can we draw a line under this I respect where your coming from and I was probably a bit childish in not going to see the other car but we live and learn ah. I still don't give my card details over a phone though. 
_________________ MK1 3MPS aero K&N Panel filter, Corksport TIP, MME solid shifter bushes, Poly ARB's all round and MPS mud Flaps. Thats all folks! 1327 BIK lumpif
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shurm
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Post subject: Re: DEALER ISSUES Posted: Tue Apr 24, 2012 10:39 am |
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Joined: Sat Feb 06, 2010 5:58 pm
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Yeah fair enough I always cut my nose off on a regular basis !!!
With working at a Dealer it is frustrating sometimes, besides yourself the salesman you were dealing with will have lost out and be just as upset as you, people don't realise this and probably got his manager to find you another car ??
Anyway all the best hope you enjoy yours.
_________________ If it isn't broke dont mess with it !!! (Well not much !!)
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